Gaya APA
Tjiptono, F.
(2020).
Service management: Mewujudkan layanan prima
(
Cet. I)
.
:
ANDI.
Gaya MLA
Tjiptono, Fandy.
"Service management: Mewujudkan layanan prima".
Cet. I
:
ANDI,
2020.
Text.